Shipping policy

Shipping Policy – NexauraX

At NexauraX, we aim to deliver your orders quickly, safely, and reliably across Pakistan.

📦 Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next working day

🚚 Shipping Time (Pakistan)

  • Major Cities: 2–4 business days

  • Other Cities / Remote Areas: 3–6 business days

Delivery times may vary due to weather, courier delays, or high order volumes.

💰 Shipping Charges

  • Standard shipping charges will be displayed at checkout

  • Free Shipping may be offered on selected products or promotions

💳 Payment Method

We currently offer:

  • Cash on Delivery (COD) – Pay when you receive your order

  • (Optional later: Online payment methods)

📍 Order Tracking

  • Once your order is shipped, you will receive a confirmation message via SMS or WhatsApp

  • Tracking details will be shared (if available)

⚠️ Order Delays

While we try our best to deliver on time, delays can occur due to:

  • Courier issues

  • Weather conditions

  • Public holidays

In such cases, we appreciate your patience and understanding.

❗ Incorrect Address / Failed Delivery

  • Please ensure your shipping details are correct

  • If a delivery fails due to incorrect information, additional charges may apply for re-delivery

📦 Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 24 hours of delivery

  • Share pictures/videos for quick resolution

📞 Contact Us

Questions about the Terms of Service should be sent to us at mallik1usman@gmail.com.
Our contact information is posted below:
nexauraX.shop

mallik1usman@gmail.com
Gold Point Plaza, Main Murree Road, Rawalpindi Cantt
+923009067675

NTN # 2918954*3

Thank you for shopping with nexauraX — your trust means everything to us.