Privacy policy

Last updated: August 24, 2026

Nexaurax operates this store and website through Shopify. This Privacy Policy explains what personal information we collect, how we use it, and when we may share it. By using our website or placing an order, you agree to this policy.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Contact information: Name, address, phone number, email, billing and shipping details.

  • Payment information: Payment method, transaction details and payment confirmation.

  • Account information: Username, password, preferences and settings.

  • Order information: Products you view, add to cart, purchase, return, exchange or cancel.

  • Messages: Information you provide when contacting customer support.

  • Device information: Browser, device, IP address and network information.

  • Website activity: How and when you use or navigate our website.

2. How We Collect Information

We may receive information:

  • Directly from you when you shop, create an account or contact us.

  • Automatically through cookies and similar technologies.

  • From service providers that help us operate our website.

  • From business partners or other third parties.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders and payments.

  • Arrange shipping, returns and exchanges.

  • Manage your account and preferences.

  • Provide customer support.

  • Improve and personalize your shopping experience.

  • Send marketing or promotional messages where permitted.

  • Protect our website and prevent fraud or unsafe activity.

  • Follow legal requirements and respond to lawful requests.

4. When We Share Your Information

We may share information when necessary with:

  • Shopify and service providers that help with payments, shipping, fulfillment, analytics, storage and customer support.

  • Business and marketing partners.

  • Third parties when you request or authorize us to share your information.

  • Our affiliates or business group.

  • Authorities or other parties when required by law or during a business transaction.

5. Shopify

Our store is hosted by Shopify. Shopify processes information to help provide and improve its services. Your information may be processed by Shopify and other service providers in countries outside your own.

For more information, please review Shopify's privacy policy and privacy portal.

6. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy, security or content of websites that we do not control. We recommend checking their privacy policies before providing personal information.

7. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. Parents or guardians may contact us to request deletion of a child's information.

8. Security & Data Retention

We take reasonable steps to protect your information, but no online security system is completely secure.

We keep personal information only as long as needed to provide our Services, maintain accounts, meet legal requirements, resolve disputes or enforce agreements.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access your personal information.

  • Request deletion of your information.

  • Correct inaccurate information.

  • Request a copy or transfer of your information where applicable.

  • Unsubscribe from promotional emails.

You can contact us to exercise these rights. We may need to verify your identity before processing a request.

10. Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to contact your local data protection authority.

11. International Transfers

Your information may be transferred, stored or processed outside your country. Where required, we use recognized legal safeguards for international data transfers.

12. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal requirements change. We will update the Last updated date when changes are made.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Nexaurax
📞 +92 321 9553360
📧 nexaurax.shop@gmail.com
📍 Murree Road, Rawalpindi 46000, Pakistan